Frequently Asked Questions

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About Osteo Bi-Flex®

Will Osteo Bi-Flex® support my proactive joint health regimen?

Yes. Supplementing with glucosamine will help nourish your joints and promote joint health.* For optimal results in supporting your proactive joint health regimen, use Osteo Bi-Flex®.* Help protect your joints against every day wear and tear with Osteo Bi-Flex®.*


How often do I need to take Osteo Bi-Flex®?

Taking Osteo Bi-Flex® regularly can contribute to joint health and comfort.* 

What is the difference between the Osteo Bi-Flex® formulas?

Osteo Bi-Flex® Triple strength contains Hyaluronic Acid as well as additional Boswellia, Vitamin C, and Manganese. However, Osteo Bi-Flex® Triple Strength with Vitamin D also offers 2,000 IU of Vitamin D. 

Osteo Bi-Flex® One Per Day with 5-Loxin Advanced contains Glucosamine and Vitamin D.

Osteo Bi-Flex® Joint & Omega-3 Formula contains Glucosamine, Highly Concentrated Omega-3 Fish Oil, and an MSM-Hyaluronic Acid Blend, as well as 5-Loxin® Advanced. 

Osteo Bi-Flex® Triple StrengthΔ Bone Formula contains 1,500mg of Glucosamine, with the addition of our Joint Shield™ 5-Loxin® Advanced. This formula also contains Vitamin K2 and the chondroitin/MSM Complex.

Osteo Bi-Flex® Triple Strength MSM Formula contains higher levels of the sulfur-based ingredient MSM, 1,500mg of Glucosamine and our Joint Shield™ 5-Loxin® Advanced.

The NutraJoint™ Drink Mix with Gelatin is in powder form and is made with Knox® Gelatin and 7 key nutrients. It does not contain Glucosamine or Chondrointin.  

The NutraJoint™ Drink Mix Joint and Immune System Support also contains the Knox® Gelatin along with Glucosamine, Vitamin D and other ingredients.

Which Osteo Bi-Flex® products are gluten-free?

All Osteo Bi-Flex® products are gluten-free except our Triple Strength + Turmeric.

Do Osteo Bi-Flex® products contain shellfish?

The glucosamine in Osteo Bi-Flex® products is derived from shellfish. However, Osteo Bi-Flex® Ease, as well as Osteo Bi-Flex® Joint Formula Gummies do not contain glucosamine and/or nutrients derived from shellfish ingredients.

Are any Osteo Bi-Flex® products pork free?

Osteo Bi-Flex® One Per Day is free of porcine (pork) ingredients.

Why won’t the Osteo Bi-Flex® drink mix dissolve completely?

To achieve the best dissolvability, please follow the directions carefully.  Pour 6 to 8 oz of your favorite beverage, like orange juice or coffee, into a glass or cup (not recommended for carbonated beverages).  Add 1 scoop of Osteo Bi-Flex® NutraJoint® Mix.  Stir until dissolved.  Prepare one serving at a time just before drinking. Take once a day. 

Gelatin molecules typically bond with water, which is what gives gelatin its unique texture and appearance. Hydrolyzed Collagen Protein, the form of gelatin in Osteo Bi-Flex® NutraJoint® Drink Mix, is formulated to dissolve more easily in liquids, but it is still gelatin and some small clumps may occasionally remain even after the brisk stirring recommended in the label instructions. These lumps are flavorless and do not detract in any way from the product’s intended benefits. 

To avoid clumps, try adding Osteo Bi-Flex® NutraJoint® Drink Mix gradually into your beverage while stirring briskly. If clumps do form, you may want to let Osteo Bi-Flex® NutraJoint® Drink Mix sit for a minute or two after the initial stirring, then stir again and most of the clumps will probably dissolve. Blending the product in a blender is another option.

About Osteo Bi-Flex® Ingredients

What is Glucosamine?

Glucosamine is an amino saccharide that occurs naturally in the body. Glucosamine is used by the body as a precursor for cartilage synthesis. Glucosamine is also necessary to keep cartilage tissue healthy and maintain its naturally slippery texture.* Osteo Bi-Flex® products utilize Glucosamine help support joint comfort, mobility and flexibility.*

What is Joint Shield™?

Joint Shield™ works to guard against the action of enzymes that affect joint health.* Joint Shield™ features our exclusive ingredient 5-LOXIN® Advanced, a super concentrated extract of Boswellia serrata, which helps with joint flare-ups.*1

What is Boswellia Serrata?

Boswellia Serrata, also know as Indian frankincense, is an ancient Ayurvedic herb known to support joint health.*

What is Chondroitin?

This compound is a major constituent of cartilage and other connective tissue.

What is Methylsufonylmethane (MSM)?

MSM is found in the body naturally and supplies the body with organic sulfur that supports the maintenance of joint cartilage.

About Ambassadors Club

What is the Ambassador’s Club™?

The Ambassador's Club™ is a great way to make your continued purchases of Osteo Bi-Flex® work harder for you! Now you can collect and redeem Reward Points, found on the bottom of every carton of Ambassador's Club™ merchandise.

How do I join the Ambassador’s Club™?

Joining Ambassador’s Club™ is easy and free. Simply clip and save the Rewards Points you’ll find on every carton of Osteo Bi-Flex®. When you’ve saved enough, mail them to us and we’ll send you a coupon for savings off your next Osteo Bi-Flex® purchase! 

You can find the number of points to save and the mailing address of where to send them on the Ambassador’s Club page.

How do I redeem my points?

In order to redeem your Ambassador’s Club™ Reward points, simply clip the rewards points found on the bottom of every Osteo Bi-Flex® carton you buy, and when you save enough points for the reward you want, send in your request by mail to:

Osteo Bi-Flex® Ambassador’s Club™ Rewards
P.O. Box 5746 Clinton, IA 52736-5746 

Point Values
100 = $1 coupon
300 = $5 coupon
400 = $6 coupon
500 = $10 coupon

Can the points be exchanged for merchandise?

As of August 21, 2005, the Osteo Bi-Flex® Ambassador’s Club™ points can only be redeemed for money-saving coupons. You may mail in your points and coupon request to:
Osteo Bi-Flex® Ambassador’s Club™ Rewards
Po Box 5746 Clinton, IA 52736-5746

Why does my bottle of Osteo Bi-Flex® not contain points?

The Ambassador’s Club™ Reward Points are only available on the products that are sold in the boxes.

After mailing in the points, how long does it take to receive the coupon?

Please allow six to eight weeks to receive your coupons.

Joint Health Basics

How do I keep my joints healthy?

Regular physical activity and proper nutrition are essential to maintaining an active lifestyle and healthy joints. Obtaining sufficient amounts of essential vitamins and minerals is important for synthesizing and helping protect cartilage, collagen and other joint components. Avoiding high dietary intakes of “bad” fats (such as trans fatty acids) and simple sugars is vital, because too much fat and sugar can lead to the overproduction of compounds which can affect joint comfort. Supplementation can also be important for joint health. Although the body can synthesize Glucosamine and Chondroitin, there are few known food sources of these compounds. A way to increase your daily intake is through supplements. Supplementation is a beneficial way to support joint health, comfort, range of motion and mobility.*

How does exercise improve joint function?

Regular physical activity strengthens muscles around the joints, reducing their workload. Osteo Bi-Flex® products help support and maintain healthy joints!

What are some simple ways to help protect your joints?

Help protect and maintain healthy joints with regular physical activity, a health diet, and Osteo Bi-Flex® products.

How can I stay active with joint issues?

Regular physical activity is shown to reduce pain and increase joint mobility. Supplementation is also a beneficial way to support joint health, comfort, range of motion and mobility.*

Using this Website

How do I sign up for Osteo Bi-Flex® emails?

We’re glad that you want to join our community! Click here to sign up to receive monthly email newsletters from Osteo Bi-Flex® – it takes just a few moments.

How do I join the Ambassador’s Club™?

Anyone can participate in Ambassador’s Club™ – it’s easy and free. Simply clip and save the Rewards Points you’ll find on every carton of Osteo Bi-Flex®. When you’ve saved enough, mail them to us and we’ll send you a coupon for savings off your next Osteo Bi-Flex® purchase! You can find the number of points to save and the mailing address of where to send them on the Ambassador’s Club page.

How do I update my email preferences, to receive emails from Osteo Bi-Flex® more or less frequently?

To update your email preferences or any other account information, please visit your account management page.

I have a question that hasn’t been answered by these FAQs. How do I contact your company?

Please visit our Contact Us page to send an email to our customer service team.

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Did you know?

Lifestyle, exercise and the supplements you take can all impact the way your joints feel.

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