Osteo Bi-Flex® Privacy Policy

Rexall Sundown, Inc. (the “Company,” “we,” or “us”) respects your concerns about privacy and values its relationship with you. This privacy policy (this “Privacy Policy”) applies to the website operated by the Company (the “Site”) and describes our policy regarding the types of information we collect on our Site, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of the information we collect and tells you how you can reach us to update personal information we collect about you, remove your name from our mailing lists, or get answers to questions you may have about our privacy practices. Please take a moment to review the terms of our Privacy Policy. Unless we indicate otherwise, this Privacy Policy applies only to information that we collect on the Site and does not apply to information that we collect by other means.

Our Commitment
We comply with the Direct Marketing Association's “Commitment to Consumer Choice.” We provide our customers with notice of their ability to opt out of information sharing with other marketers. We honor your request not to share your information with other marketers and not to receive our solicitations.

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Personal Information We Collect From You Directly
We collect personal information about you in several situations, including when you provide it to us voluntarily. For example, we collect information when you make a purchase online, contact us with questions, or answer questions about your product interests. You do not have to provide your personal information, but if you decide not to do so, you may limit the features and services that you are able to access from the Site.

The personal information we may collect includes:

  • contact information, such as your name, mailing address, email address, and telephone number;
  • financial payment information, such as credit card, debit card, and other financial payment information;
  • account registration information, such as user name, password, and profile information;
  • information about your intended use of, or questions about, our products;
  • certain other information you may provide to us in your communications or in connection with other products or services.

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Information We Collect by Automated Means
We also collect certain information by automated means when you visit our Site, including your internet protocol (“IP”) address; information about your web browser software and version; if you arrived at the Site through a link from a third-party website, the uniform resource locater (“URL”) of the linking page; and your activity on the Site, such as which pages you choose to view, queries you make using our “search” function, and other information about your account usage.

Like many companies, we use “cookies,” “web beacons,” and similar technologies on our Site. These technologies allow us track your use of our Site, recognize you when you return to the Site, or save your preferences. We also may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and to identify the IP address of the computer on which they were opened. The information we obtain in this manner helps us customize the services we offer and measure the overall effectiveness of our online content and the products and services we offer through the Site.

You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all our Site’s features and that your decision to decline cookies from our Site may impact your ability to use other websites as well.

We may combine automatically-collected information and the information we collect in our cookies (as described below) with other information we collect about you.

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How We Use the Information We Collect About You
We use the personal information we collect about you in the ways described below.

  • Contact Us.
    We will use personal information about you to respond to your questions and comments when you communicate with us through the Site’s “Contact Us” links, or through other areas of our Site.
  • Shopping.
    When you purchase products on our Site, we will use personal information about you to process your purchase, confirm your order, and deliver the items to you.
  • Email Newsletters and Promotions.
    With your permission, we use personal information about you to send you newsletters, exclusive offers and promotions, and product news. We also may use personal information about you to administer our promotions.
  • Surveys, Sweepstakes, and Message Boards.
    We may use personal information about you to enable you to participate in features such as surveys, polls, sweepstakes, and message boards.
  • Other Uses of Information.
    We may use personal information about you for our internal purposes, including to administer our Site, conduct data analytics, investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations.
  • Other Site Features.
    We may use your personal information to perform other functions or provide new services that we describe to you at the time of collection or with your consent.

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Sharing Site Content With A Friend
You may be able to share certain content from our Site with others by asking us to forward the content. To share information, we ask for the recipient’s and your name and email addresses. When we collect personal information in this way, we will use it to fulfill your request and for no other purpose.

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Information We Share
TThe Company’s various affiliates may share the personal information among themselves. Apart from this sharing, we do not sell or otherwise disclose the personal information we collect about visitors to our Site, except as described below.

  • Service Providers.
    We may share your personal information with service providers we have retained to perform services on our behalf, such as providing web hosting or database management services, performing analyses, or sending communications for us. We do not authorize service providers to use or disclose the information, except as necessary to perform services on our behalf.
  • Marketing Partners.
    In addition, we may share your personal information with select marketing partners that we believe would be of interest to you. We describe below how you may choose to instruct us not to share personal information about you with our marketing partners.
  • Legal Process.
    We may disclose your personal information to respond to subpoenas, court orders, legal process, and other lawful requests for cooperation from government authorities, and to comply with our other legal obligations.
  • Protect our Website and Users.
    We may disclose your personal information if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of our Terms of Use or other contracts.
  • Transactions.
    We may share personal information about you if we sell or transfer all or a portion of our business or assets, if we are acquired by or merge with another company, or in the event of bankruptcy. Should such a sale or transfer occur, we will direct the transferee to use information you have provided through our Site in a manner that is consistent with this Privacy Policy.

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We Provide You Choices
If you prefer not to receive unsolicited commercial email from us, please click here. You also can opt out of receiving unsolicited commercial email from a particular Site by following the instructions contained in any message from that Site. Finally, you can subscribe to receive marketing offers or solicitations from the Company through email by clicking here. Please note that these requests may take up to 10 days to be effective.

Please note that your request not to receive unsolicited commercial emails from us will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving unsolicited commercial messages.

If you are a California resident, we will refrain from sharing personal information about you with third parties for their direct marketing purposes if you instruct us to do so. You can tell us your preference by contacting us as indicated in the “How to Contact Us” section of this Privacy Notice.

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Third Parties
Our Site may provide links to sites operated by third parties for your convenience and information. These websites operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party site to which you provide personal information. Likewise, other than our service providers (which operate under contract with us), we do not control the privacy practices of any third parties with which we share personal information as described in this Privacy Policy.

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How We Protect Personal Information
We maintain commercially reasonable administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide on our Site.

Among other safeguards, we use Secure Sockets Layer (“SSL”) technology to help protect transmissions over the internet of your payment card data. You can confirm that SSL is being used by looking at the URL line of your browser. When accessing a secure Site, the first characters of the Site’s address will change from “http” to “https.” If you are using a web browser or a firewall that does not permit communications through our secure Site, you may not be able to make purchases on our Site.

Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer not to transmit your credit card number over the internet, you can contact us using the toll-free number listed on the Site from which you want to order.

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Updates to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our online privacy practices. We will post a prominent notice on this Site to notify you of any significant changes, and indicate at the top of the notice when it was most recently updated.

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We Care About the Safety of Children
The Company cares about the safety of children and the privacy of their personal information. The Site is intended for a general audience and are not designed for children under 13 years old. Accordingly, the Company will not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under the age of 13, we will delete that information from our databases.

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Miscellaneous
The Site is U.S.-based and therefore, information we collect about you may be stored, processed and accessed in the United States. By using the Site, you consent to the transfer, storage, and processing of personal information about you in the United States.

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How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by:

Email:

Phone: 888-848-2435

Mail:
Legal Department
2100 Smithtown Avenue
Ronkonkoma, New York 11779

 

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